Frequently Asked Questions
Everything you need to know about our premium knitwear and services.
What makes Guest In Residence cashmere special?
We focus on creating 'future heirlooms' using high-quality 100% cashmere sourced for its durability, softness, and longevity, ensuring each piece lasts for generations.
How should I care for my cashmere garments?
To maintain the integrity of the fibers, we recommend hand washing in cold water with a mild detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How do I find the right size?
Our pieces are designed with various fits ranging from slim to oversized. Please refer to the specific size guide located on each product page for detailed measurements.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. Please contact our support team immediately, and we will do our best to accommodate changes before the order ships.